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CMiC Authentication

API Access​

To authenticate a CMiC user with CMiC using Agave Link, you will need the following information:

  • Server: this is the URL of your CMiC's API server.
    • Reach out to your CMiC rep if you are unsure what to use.
  • Client ID: this is the client registered in the CMiC-hosted cloud environment.
    • A Client ID is not required for on-premise versions of CMiC, feel free to leave it blank.
  • Environment: this is the string of text after ".com" in the URL of your CMiC instance.
    • For example, with the URL https://testrti.cmiccloudr12.com/cmictestrti/, the value for "Environment" is "cmictestrti".
  • Username: the username must be a registered user within CMiC.
    • We recommend setting up a dedicated user for Agave, but you can also use an existing user.
  • Password: this is the password for the registered user within CMiC.

See more in our FAQs

CMiC On-premise Installations​

If your customer is using an on-premise CMiC instance, you will need to request that their IT team whitelist Agave's static IPs:

  • 13.58.14.240
  • 18.219.160.98
  • 3.143.37.24

This allows our servers to communicate with the CMiC database hosted on the customer's network.

note

If you run are unable to authenticate with Agave Link even after adding the above static IP addresses, we recommend following our guide on troubleshooting common issues with on-premise connections.